Residential Security Services for Property Management Companies
WH Management Group offers residential security services for property management companies overseeing large residential developments across Sussex, Surrey, Kent and South London. We have delivered residential security services since 2006, including concierge security, manned guarding, access control and incident management. This page covers what our service includes for managed developments, how our officers work alongside your building management team and where we work.
Security Planned Around Your Development
Our residential security services are tailored to the specific requirements of each property. No two sites are the same, and we approach each client individually.
In Surrey's commuter towns, developments often combine private and shared ownership, communal areas and underground parking, which creates access control and patrol requirements that need to be actively managed from day one.
Concierge Security for Residential Buildings
For buildings that want security combined with a professional, welcoming front-of-house presence, our concierge security service is the right fit. Our concierge security officers manage building access, greet residents and visitors, handle visitor and contractor sign-in, monitor CCTV and respond to incidents. The service is particularly suited to high-rise residential blocks, serviced apartments and residential developments with communal areas.
Morden College, a charity that provides accommodation and care for older people, moved from an in-house to an outsourced service with WH in 2021. They describe our service as "concierge with security, rather than simply security", which is exactly how we approach it.
Supporting Your Building Management Team
Our team liaises with cleaners, trades, maintenance staff and third-party suppliers so that daily operations run smoothly. Officers keep accurate logs, manage keys securely and give building management teams real-time updates on security or safety matters.
Residents often approach our officers with everyday queries or concerns, and we make sure each interaction reflects the standards of the building's management. Routine patrols of communal areas such as car parks, corridors and rooftop terraces, where needed, help deter antisocial behaviour and support tenancy management.
Access Control for Shared Entrances and Car Parks
Controlling who comes and goes is particularly important for residential developments with multiple occupants, shared entrances or underground car parks. We manage entry and exit points, operate visitor management systems and keep access records on an ongoing basis, so that only authorised people gain access to the building or site.
In Surrey residential properties, the access control problem we see most often is an access policy that was set up correctly and then never maintained. Fobs are not collected when tenants leave, contractors are waved through on sight and entry logs fall months out of date. Individually none of these feel serious, but together they mean the security system is not functioning.
Incident Management and Emergencies
Our security officers are trained to manage a wide range of incidents, including disturbances, trespassers, fire evacuations and medical emergencies. They respond to fire alarms and incidents within the building, coordinate with emergency services and manage access routes to keep residents safe. This is particularly valuable overnight and at weekends, when access issues or tenant disputes may arise.
Many of our staff come from backgrounds in the armed forces and emergency services, which means they bring real-world experience to situations that require a calm, decisive response.
Manned Guarding and Short-Term Cover
Our security officers are SIA licensed, well presented and fully briefed on your site before they arrive. They carry out regular patrols, monitor entry and exit points and respond calmly and professionally to any situation that arises.
We provide both regular contracted guarding and shorter-term cover for specific periods of vulnerability, such as when a property is vacant or undergoing renovation. This includes residential developments under construction or renovation.
Where We Work
We provide residential security services for property management companies across the South East of England and beyond. Our primary operating areas include Sussex, East Sussex, West Sussex, South London, Kent and Surrey. If your development falls outside these areas, get in touch and we will advise whether we can help.
Discuss Your Development
To arrange residential security services for property management companies, get in touch with the WHMG team or call 01889 500164. We will ask you about your property, your concerns and your budget, and come back to you with a solution that fits.
CCTV, Visitor Records and GDPR
WHMG is registered with the Information Commissioner's Office (ICO), so personal data handled as part of our residential security work, including visitor records, access logs and CCTV footage, is managed in line with GDPR requirements. We are also a Living Wage Employer and proud holders of the Armed Forces Covenant Gold Award.
The Wider WHMG Service
As well as residential security services for property management companies, WHMG provides concierge security services, close protection and specialist security, corporate security services, business protection, intelligence and surveillance, event security and stewarding, and medical, fire and rescue services.
Frequently Asked Questions
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Yes. Our concierge security officers manage building access, greet residents and visitors, monitor CCTV and respond to incidents. The service is particularly suited to high-rise residential blocks, serviced apartments and residential developments with communal areas.
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Yes. Alongside regular contracted guarding, we provide shorter-term cover for specific periods of vulnerability, such as when a property is vacant or undergoing renovation.
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WHMG is registered with the ICO. Visitor records, access logs and CCTV footage handled as part of our residential security work are managed in line with GDPR requirements.
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Yes. Our team liaises with cleaners, trades, maintenance staff and third-party suppliers, keeps accurate logs, manages keys securely and gives building management teams real-time updates on security or safety matters.
Service detail
Concierge services
Manned Guarding
Asset Protection
Incident Management
Access Control
Let’s work together
To discuss our services in more detail or to find out more, please get in touch.